The issue was resolved when the player explicitly requested to reject the complaint, leading to no further action taken by the Complaints Team. The player was advised to seek assistance through external resources to manage his gambling safely. Consequently, the complaint was closed due to lack of communication, though the player could reopen it if she chose to resume contact. The player from the Netherlands had requested a withdrawal prior to submitting this complaint. The player from Germany has requested a withdrawal prior to submitting this complaint.
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